Products and Services offered by Edamerica
Inbound Contact Center Support
Our services focus on answering detailed questions regarding admissions, financial aid, enrollment services, and general inquiries utilizing a customer-focused, one-call resolution approach while providing a high level of customer satisfaction.
Student Engagement Outreach Campaigns
Engagement campaigns are deployed at important points in the college enrollment cycle, focusing on specific subsets of students. Custom reports are created to provide student feedback and campaign results.
Re-enrollment Student Engagement Campaigns
To encourage eligible students to re-enroll and complete their field of study, we deploy high-touch initiatives using multiple touchpoints over a three-month period. All outreach is school-branded and includes live agent and email campaigns.
With over 20 years of experience in higher education, Edamerica is solely focused on advancing student success. We provide a host of innovative and high-touch solutions that increase enrollment, enhance retention, and improve student loan repayment rates. Our solutions help colleges scale customer service infrastructure to meet student demands while streamlining processes and increasing efficiencies. Edamerica provides contact centers, student outreach and engagement services, student loan default prevention, consulting, and financial aid support. Case studies are available at www.edamerica.net that show the impact of services for colleges and the students they serve.