BlackBeltHelp INC
BlackBeltHelp provides 24/7 AI-powered support for IT and Student Services in higher ed. Trusted by 250+ schools, including Columbia and California CCs, we blend automation and human expertise—HumanAI—to improve satisfaction, reduce costs, and boost efficiency.
Agreement Number
#0000-8793Category
-Current Term
3/26/2024 - 3/25/2029Max Term
3/25/2034
Contact Information
Additional Resources
BlackBeltHelp - Harnessing the Power of AI Solutions
BlackBeltHelp AI Chatbot Features | Enhance Higher Education Student Support with AI-Driven Chatbots
Watch the VideoBlackBeltHelp's AdvisorAssist Desktop: AI-powered CX solution for Higher ED
Watch the VideoSan Joaquin Delta College Saves cost on IT Helpdesk with HumanAI
Read the Case StudyProducts and Services offered by BlackBeltHelp INC
Student Services Support
Personalized, real-time live agent support is available 24 hours a day, 7 days a week via phone, email, or chat. We resolve the most frequently asked questions for admissions, financial aid, student accounts, and other student services offices.
IT & LMS Helpdesk Support
Live-agent support is available when your users need help the most- after hours or 24/7. We resolve the most frequently requested help topics, including login assistance & password reset, computer & software support, and LMS navigation and support.
AI Voice & Chat Bot
Our AI Voice & Chat Bots offer rapid support around the clock. When integrated, they can provide user-specific answers and automate tasks like password resets. This decreases response time, maximizes staff workload, and enhances the user experience.
AdvisorAssist Desktop
Our AdvisorAssist Desktop seamlessly integrates across your campus ecosystem, providing a single platform for student support. An easy-to-use interface displays key details, tracks tickets, and decreases the time to resolve students' questions.
Engagement Messenger
Streamline engagement by "nudging" users when action is needed. One- & two-way messaging increases student awareness and improves outcomes. This can result in enhanced FA utilization, higher applicant & registration counts, and better retention.
Classroom Technology Emergency App
Reduce the burden on faculty when reporting classroom-related technology issues. With our simple, easy-to-setup mobile or desktop interface, faculty can alert your on-site staff with the click of a button and track progress through real-time updates.
About BlackBeltHelp INC
BlackBeltHelp is higher education’s trusted partner for AI-powered, 24/7 support across IT and Student Services. We serve over 250 institutions—including Columbia University and the California CCC’s — we deliver a unique blend of intelligent automation and human expertise—what we call HumanAI. Delivering intelligent, always-on service that improves satisfaction, lowers costs and increases operational efficiency is what sets BlackBeltHelp apart.
From password resets at 2 a.m. to financial aid questions at peak enrollment, we ensure your students, faculty and staff receive fast, effective support—on any channel, around the clock. All services integrate directly with your SIS, CRM, ticketing and ERP platforms to preserve context, reduce handoffs, and enable self-service at scale.