Edamerica Webinar: Student Success Begins at Hello! A Case Study

Faced with declining enrollment despite offering free tuition, one community college took a bold step to revamp its student support services. Join Edamerica for a 45-minute webinar discussing how this trend was dramatically reversed in Fall 2023 through the implementation of a virtual one-stop student support service.

This session will explore how Jackson State Community College reconfigured its front-line support experience for current and prospective students. Attendees will learn how the college addressed student support challenges and the impact of these changes on both staff and students.

Key highlights will include:

• Insights into the impact on students and a comprehensive cost-benefit analysis of the virtual one-stop service.
• Case study data showcasing the college’s challenges prior to implementation, including specific student support issues.
• Details on the implementation process, including managing staff expectations and the cost of delivery.
• Impressive results: a 10% increase in student headcount and a 13% increase in FTE, marking the first enrollment growth in four years and the second-highest growth rate within the state community college system.

Speaker

Judith Witherspoon

Senior Vice President, National Director of Sales and Marketing, Edamerica

Judith holds an M.S. Degree in College Student Personnel. During her 30-year career in higher education, she has worked in areas of career services, financial aid, and college outreach. She has also held various leadership positions at Edamerica and its related parent company Edfinancial Services.