CDW-Freshworks Webinar: From Complexity to Clarity – Modernizing IT Service Delivery in Higher Education
Colleges are under increasing pressure—constrained budgets, rising expectations, and complex, fragmented systems are making it harder for IT teams to keep up. As institutions continue to navigate these challenges, many are rethinking how IT service delivery can better support the evolving needs of the campus.
In this one-hour session with CDW and Freshworks, we’ll explore how leading colleges and universities are modernizing IT operations using AI and automation to streamline support, empower teams, and improve service quality. Through real-world examples, attendees will gain insights into approaches that drive measurable efficiency and deliver better experiences for students, faculty, and staff.
Speakers
Mike Bresloff
Senior Solution Engineer, Freshworks
Jaimee Baker
Senior Account Executive, Higher Education, Freshworks
